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B-Folders Desktop Edition FAQ

For sync related FAQ and troubleshooting go to Sync Help

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Q: What are the limitations during the trial period?
A:
During the trial period, the B-Folders application is fully functional. After the trial period expires and if no license key is provided, editing and creating new items will be disabled. However, you will still be able to read and search your data.

Q: How many licenses do I need?
A:
You need only one license for all your personal computers. While there is no technical limitation, we consider a fair personal use to be for up to three personal computers.

Q: I cannot recall my password. How can I recover or reset it?
A:
It is not possible to recover or reset passwords. The B-Folders application uses an extremely strong, government-grade encryption cipher AES-256 and since we use an open-source encryption library, it is certain that there is no backdoor implemented. You have two options: create a completely new database by deleting the current one; or restore an old backup that was created with an old password that you can recall.

Q: Why do I see a pane saying "Unlock Database"?
A: This tells you that your database has been locked according to the auto-timeout setting you have chosen.

Q: Are backups encrypted?
A:
Yes, all backups are encrypted with the password in use at the time of creation. Make sure you retain all old passwords in case you need to restore old backups.

Q: Why do I have to enter my password so often?
A: You can set the auto-timeout for inactivity anywhere from 30 seconds to 8 hours (or even “Never”) if you have long pauses while using B-Folders.

Q: What are the numbers in the name of the backup file?
A:
The date and time of creation is encoded in the name of the backup file in the following format - year_month_hour_minute.

Q: Where is my database located?
A:
On Windows, it is located in <user home>\Application Data\B-Folders5\workspace\database\
On Mac OS X and Linux, it is located in <user home>/.B-Folders5/workspace/database/

Q: Why am I unable to copy/paste in B-Folders?
A: Some security/antivirus software like Webroot Secure Anywhere are blocking access to the system clipboard as a measure of identity and privacy protection. You will need to check the settings of your security software.

Q: On Windows XP, when installing the Internet Explorer extension I get "Unable to find a version of the runtime to run this application.". What could be wrong?
A: During the installation process, on the Run as dialog, uncheck the Protect my computer and data from unauthorized program activity checkbox. If the current user account is not an administrator, provide administrator account credentials on the same dialog.

Q: Is it possible to have multiple databases and switch between them?
A:
Yes. Even though that feature is not yet official, you can specify the location of the workspace directory with the command line. The workspace directory contains the database and settings. In this way, you can create more than one shortcut (link) to launch B-Folders and each one can specify a different workspace. Use the -data "directory_path" command-line option to specify the workspace location. For example, in the shortcut's (link's) properties, the Target file could be set as "C:\Users\John\AppData\Local\B-Folders 4\b-folders.exe" -data "c:\extradata\workspace4".


Web browser extensions

Q: I get a message that the B-Folders extension isn't compatible with Internet Explorer. What could be wrong?
A:
It is caused by the Enhanced Protected Mode which is enabled by default on clean Windows 8.1 installations. Installing the latest updates, disables that mode and makes the B-Folders extension compatible.

Q: I installed the B-Folders extension for Internet Explorer, but it won't work. What could be wrong?
A: I will need to enable to extension and restart Internet Explorer.